The Dream Garden Booth

The integration of AI is revolutionizing customer experience (CX), taking personalized interactions to a new level. From real-time assistance to predictive analytics to tailor recommendation, the applications are endless. However, CX is human by definition, strongly relying on authenticity. How do we maintain the human touch in an increasingly automated world? What ethical frameworks can guide us? How can personalization change the way you think and interact with a brand? How do experts predict future evolutions of CX & personalization when applied to their industries? Moderator : Andy Vickers, CTO Generative AI, Capgemini Speakers : Soumia Hadjali, Global SVP Client Development & Digital Client Development, Louis Vuitton Sophie Heller, COO Retail Banking & Services – BNP Paribas Prakash Ramamurthy, Chief Product Officer, Freshworks

Johanna Ponté x Franck Le Moal x Gonzague de Pirey (Expert Stories)

Elodie Levy x Arnaud Pelletier x Olivier Le Garlantezec

Olivier Reynaud x Rudy Lellouche x Michel Tioeng x Juliette Leconte

Axelle de Goursac x Jean-Marc Marty x Mona Mokart

Mayram Ghahremani x Diana Delgado

Laura Van Respaille

Sara-Rhiannon Gualandi x Eliza Mao x Prabaharan Elangovan

Sixtine Wittlin x Charles Cohen x Jean de Salins x Juliette Leconte

Delphine Rigoutat

Feiyue Li

Operation Excellence Category - Alexandre Gence

Armel Yver x Adrienne Demalleray x Lou Deladerriere

Sonia Vieira x Christelle Capdupuy x Caroline Tremel (Expert Stories)

Charlie Smith x Ron Peterson

Violaine Degas x Marie Van de Voorde

Christophe Plouseau

Sophie Cassam x Sam Ramachandra​

Laetitia Roche-Grenet x Xavier Litrico x Franck Le Moal x Gonzague de Pirey

Benoit Aubas x Hassan Benahmed x Julien Morel